Machine wash gentle (or hand wash if you like to DIY)
Water temperature not above 30C or 80F
Do not bleach
Lay flat to dry
Do not dry clean
Where are your products made?
It is important to us that sustainability be accessible to all. With that in mind, we made conscious choices in selecting where and how we produce our products to bring them to life.
In our effort to place sustainability at the forefront of our brand, while also offering a product that is accessible to all customers, we have chosen to work with a Chinese manufacturer that our employees have come to trust through years of prior dealings.
While producing our products stateside is an ultimate goal, we have found that the combination of original source materials, factory spaces equipped to handle our needs, and labor costs to make our products do not exist in the United States.
In our ongoing effort to create a brand that centers true sustainability (environmental, economic, products, and philanthropy) we will continue to search for US manufacturers that can align with our values and help us create a product everyone can enjoy.
How true are the photos on the website to the actual product?
Color inconsistencies may present themselves. We portray each of the products on our site as accurately as possible but realize that questions may still arise. If something isn't clear, please don't hesitate to contact our customer service department what@glob.land for support.
Return Policy
How do I return a product I bought on glob.land?
Returns on regular priced items purchased at glob.land are accepted back within 30 days from receipt.
Returns made on regular priced goods after the 30 days will be eligible for store credit.
Restrictions apply - All clearance & FINAL SALE items are not eligible for returns or exchanges. We will not accept final sale items returned to us.
If your order is eligible for returns or exchanges, please just go ahead and ship back to us to address below - no RMA number necessary.
GLOB
C/O Returns Dept
2751 W Temple St
Los Angeles, CA 90026
Glob is not responsible for any return shipping or handling fees. Please allow 7-10 business days for credit card refunds to appear on your statement after processing.
Can I return something I bought at another retailer?
Sorry, we cannot accept any returns from product that was purchased from another store. Please contact them directly for any returns or exchanges!
Shipping
Do you offer free shipping?
Yes, we offer free ground shipping within the USA for all orders over $40. The shipping charges for domestic orders under $40, expedited and international orders are calculated at checkout.
How long does the shipping take?
We typically ship orders next business day, but processing times could be 1-3 days, or up to 5 business days during peak holiday season.
Where do you ship from?
All products are shipped from Los Angeles, CA.
What shipping options do you offer?
Our Free Standard Shipping option is available in the USA for orders over $40. Orders below $40 are a $3 flat fee. Shipping times are determined by the carrier.
You can upgrade to UPS Express (2 or 3 day) shipping at Checkout.
Orders are typically processed and shipped from our warehouse within 1-3 business days.
We have a small team, so please be patient with us!
Can I check the status of my shipment?
A link to view the status of your shipment is in your account page as well as your shipping confirmation email. Add your cell phone number for texts with shipping updates!
Payment & Security
What sort of payments do you accept?
Glob Credit Card Payments, Mobile & Digital Wallets as well as Paypal, Amazon Pay & Afterpay transactions.
Credit Cards : glob.land accepts the following Credit Cards: Visa, Mastercard, American Express, Discover, JCB & Diners Club.
Mobile Payments & Digital Wallets : Securely shop with any of these options - Apple Pay, Shopify Pay & Google Pay.
Paypal Express Checkout: Securely checkout through Paypal Express Checkout a simplified checkout experience allowing you to use your PayPal balance, bank account, or credit card to pay without sharing or entering any sensitive information on our site.
Amazon Pay: With Amazon Pay, you can use your Amazon account to make purchases through glob.land. Please note this is NOT Amazon Prime and Amazon Prime is not available for shipping at glob.land.
Benefits of Amazon Pay:
Use one account: Save yourself from keeping track of yet another login and password by using your Amazon account.
Breeze through checkout : Pay quickly, using the information already stored in your Amazon account. Or, use Alexa and pay by voice.
Shop worry-free: Amazon Pay’s checkout is secure and your eligible purchases are protected by Amazon’s A-to-z Guarantee.
Afterpay: Buy what you want today, pay for it in four equal installments, interest-free.
Split your purchase into 4 equal installments: Pay for your purchase over 4 equal installments, due every two weeks. You’ll pay your first installment at the time of purchase, and the remainder over time.
Pay nothing extra when you pay on time: Afterpay is always zero interest, and there are never additional fees when you pay on time. The only fees are for late payments. We'll email your payment schedule and send notifications so there are no surprises.
Enjoy instant approval decision and shipment: You’ll know you’ve been approved within seconds. Orders ship as they would with any other form of payment, as quickly as you choose. Delay the pay, not your gratification.
We add sales tax for orders shipped within California only. Since we are based in Los Angeles, we include tax for local purchases as well. Buyers purchasing goods in other states are responsible for complying with local state tax laws.
How secure is my transaction when making a purchase on glob.land?
Very. We use a triple threat of PCI compliance, HTTPS security to make sure your information is safe and sound.
What sort of security is present on your site?
We use a secure shopping cart and are certified Level 1 PCI DSS compliant and add a new layer of security to your online store by using HTTPS instead of HTTP. All personal information you enter will be processed through a secure server. All major credit cards and other forms of payment are accepted, a PayPal account is not necessary.
Coupons & Discounts
Can you use more than one coupon?
Please note discount codes cannot be combined and are not applicable to items that are already reduced in price.
Can I use a coupon on a promotion or sale item?
Unfortunately, coupons are not valid on promotional priced items or any marked down pieces.
Where can I find a coupon?
Sign up for our mailing list to get 15% off your first purchase! You should automatically receive your coupon in your inbox when you enter your email.
Our newsletter also allows you access to other promotions, sales and events so it will come in handy.
Sale Price Adjustment Policy
Do you offer price adjustments if a product I purchased goes on sale?
Glob offers a sale price adjustment on items purchased up to 10 days prior to the commencement date of a sale. Adjustments must be claimed within 10 days of sale start date.
We are unable to offer price adjustments on items originally purchased on sale, with a discount code or on any special promotion items that are temporarily reduced in price.
Please note discount codes cannot be combined and are not applicable to items that are already reduced in price.
Please email what@glob.land for any adjustments or inquiries!
International Shipping
What international countries does Glob ship to?
Glob ships to many countries internationally.
Please note that all orders ship delivery duties unpaid (DDU). All Duties, Taxes and Customs will not be included in the item price or in our shipping cost at checkout. The customer will be responsible for all duties, taxes and customs fees upon delivery. Glob is not responsible for shipping if you refuse your package from customs.
If you are looking to estimate additional costs please contact your local customs office to calculate this.
What shipping options are available?
Depends where you are shipping to!
Canada ships via UPS / FedEx
Mexico ships via UPS / FedEx
All other countries ship via UPS and FedEx
Rates are calculated at checkout.
Gifting Options
Do you offer gift cards?
Not at this time, stay tuned!
Can you gift wrap my order?
At the moment we don’t offer gift wrapping.
Can I add a gift message to an order?
Yes, you can add a message in your Shopping Cart page of your order. We will include a printed note with your order!
Orders & Account
Can I check the status of my order?
You can check the status of your order on your Account page.
Can I modify an existing order?
If you need to modify an existing order email us at what@glob.land.
Yes! We work with companies to create bags with custom logos or silhouettes. Our minimum order quanity is 100 units and we require a 50% deposit on all custom orders.
Have any questions? —Feel free to contact what@glob.land to chat!
We'll get back to you as quick as we can. Please allow 2 business days for our team to respond. Our response times are weekdays 10am - 6pm PT. Our office is located at:
